Privacy Policy

1. Information We Collect

• Personal info: name, email, contact info
• Pet info: name, breed, weight, health/travel requirements
• Travel details: origin, destination, dates
• Payment details (processed via third-party processor)
• Analytics data (via cookies, pixels, and third-party tools)

2. How We Use Information

We use data to:

• Provide custom travel checklists and services
• Deliver concierge upgrades and route recommendations
• Send email/SMS updates, if opted in
• Improve platform functionality and user experience

3. Cookies & Tracking

We use cookies and analytics tools to understand user behavior and improve our Services. You can control cookies via your browser settings.

4. Interactive Map & Community Features

Our interactive map allows users to opt-in to location sharing and community features:

• Home Location: You may provide your home city/country to appear on the community map. This is optional and can be set to "never visible."
• Visibility Preferences: Choose "never," "only while traveling," or "always visible." Default is "only while traveling."
• Travel Status: If visible, the map shows your approximate location based on your active travel report dates.
• Granularity: We display city-level locations only (not precise addresses).

5. User-to-User Messaging

Users can send direct messages to connect with other travelers:

• Rate Limits: Maximum 5 new conversations per day to prevent spam.
• Message Content: Messages are limited to 500 characters and stored securely.
• Reporting: You can report inappropriate messages. We review reported messages and may ban abusive users.
• Data Retention: Messages are retained unless you delete your account. See Section 7 for deletion details.

6. Data Sharing

We do not sell your data. We may share it with third-party partners (e.g. airline concierge, customer support) to deliver Services.

7. Your Rights & Data Deletion

If you are in the EU or California, you may request access, correction, or deletion of your personal data.

Account Deletion: When you delete your account:

• Your user_locations are immediately removed from the community map
• Your submitted map resources are anonymized (submitter name removed, but approved resources remain visible)
• Your messages are anonymized (your user ID is replaced with "Deleted User" to preserve conversation context)
• Your travel reports and personal data are permanently deleted
• This process takes effect immediately and cannot be undone

To request data deletion, visit your Account Settings or email info@pawsabroad.co.

8. Security

We use reasonable security measures to protect your data. However, no system is 100% secure.